Communicating risk to tourists: A mental models approach to identifying gaps and misperceptions
公開日 2020年01月28日
国際観光学研究センターの永井隼人研究員（本学観光学部講師）の共著論文が、観光研究の国際学術誌「Tourism Management Perspectives」に掲載されました。
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論文タイトル
Communicating risk to tourists: A mental models approach to identifying gaps and misperceptions
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著者
Giuseppe Aliperti, Disaster Prevention Research Institute, Kyoto University
Hayato Nagai, Faculty of Tourism, Wakayama University
Ana Maria Cruz, Disaster Prevention Research Institute, Kyoto University
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書誌事項
Tourism Management Perspectives
Vol. 33
https://doi.org/10.1016/j.tmp.2019.100615
*Scopus収録ジャーナル
https://www.scopus.com/sourceid/21100202157
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要旨
This study compares the perspectives of government agencies, academic experts, and tourism suppliers on providing tourists with tsunami risk information. Previous studies highlight that government agencies are often in charge of developing tourism-oriented risk communication plans; academic experts are recognized as having a more in-depth understanding of the technical aspects of a risk, as well as the hazard development and potential effects; and tourism suppliers play a fundamental role during the risk communication process, due to direct connection with the tourists. However, tourists are often found to be insufficiently informed about risks and warning systems. We use the Mental Models approach, aiming to analyze the communication between the aforementioned categories of stakeholders. We carried out interviews and conducted field trips in Japan between April and December of 2018. Results highlight an increased general awareness regarding tourists' preparedness, poorly supported by risk-communication gaps, misperceptions, and a lack of efficacy analyses.
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キーワード
Risk communication, Disaster preparedness, Mental models, Japan
